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Winning with the Caller from Hell

A Survival Guide for Doing Business on the Telephone

ISBN-13: 9781554906956

Author(s): Shaun Belding

Subjects: KJ, KM

Publisher: Ecw Press

Publisher Imprint: Ecw Press Digital

Publication Date: 23-09-2005

Format: Ebook

Availability: In stock

£6.99

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About the book

Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Winning with the Caller from Hell

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