By delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers -- and, ultimately, profitability. This step-by-step guide details an approach to leadership focused on caring about the well-being of others. As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable £2 billion global conglomerate. In Relentless Caring, McGill shares what he's learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn: Why having the right people in the right jobs matters; How to find the right team members and take care of them and their families, including providing high-quality, low-cost health care; Why long-term thinking is essential for success; Why persistence, consistency, and risk are essential for growth; Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions. Relentless Caring is a practical playbook for 'managing from the heart' -- tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic waters.
