In a clear, straightforward style, Charles MacPherson lays out the essentials of entertaining and household management in this beautifully illustrated style, etiquette and entertainment guide. For anyone who rents or owns - be it a small urban apartment or a lavish country estate - The Butler Speaks includes everything readers need to know to simplify, organise and care for their home. It also offers modern advice on personal style and etiquette. Including how to receive guests, present a business card and make polite dinner conversation.