Amid a background of bank robberies and fatal gunshot wounds, the real drama here is beaurocratic and human. Charlene Hassler is a social worker at the huge, anthill-like Department of Social Services complex on San Francisco's Otis Street. Straight out of 'Dante's Inferno', Plate's DSS is an eternal holding pen of unfulfilled needs and desires. As the anger and chaos at DSS reach epic proportions, we witness the strange heroism and vulnerability of these characters and see Charlene triumphantly win her personal battle for romance in this truly human comedy.