Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
About the book
Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them! Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
Books by this Author
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Winning with the Customer from Hell
In stock Published: 27-04-2004£6.99More info -
Winning with the Boss from Hell
In stock Published: 27-04-2004£6.99More info -
Winning with the Employee from Hell
In stock Published: 27-04-2004£6.99More info